Question 1

Where is MAGS PREMIUM GIFTS SINGAPORE located?

Accepted Answer

We are located in Singapore.

Question 2

Is MAGS PREMIUM GIFTS SINGAPORE open during the weekends for goods or sample collections?

Accepted Answer

We are closed during the weekends and public holidays.

Question 3

Does MAGS PREMIUM GIFTS SINGAPORE serve walk-in clients?

Accepted Answer

At the moment, we are unable to serve any walk-in clients. Please WhatsApp your enquiry to +65 8970 1977,(https://api.whatsapp.com/send?phone=6589701977) and we will respond promptly.

Question 4

Is it doorstep delivery?

Accepted Answer

Don't worry, you can rely on MAGS PREMIUM GIFTS SINGAPORE to arrange for goods to be delivered right to your doorstep (subject to full payment).

Question 5

What is your payment structure?

Accepted Answer

Upon order confirmation, we require a 50% deposit. The balance payment is due after stock completion, before delivery.

Question 6

What if I am not satisfied with the goods delivered to me?

Accepted Answer

Any return policy? While MAGS PREMIUM GIFTS SINGAPORE takes every precaution to ensure the quality of our goods matches the design submitted, slight variations during production may occur. We are open to hearing your concerns.

Question 7

We have an idea for our own corporate branding exercise, but we can't find it on your website. Can you help?

Accepted Answer

Yes, MAGS PREMIUM GIFTS SINGAPORE can assist in executing your idea. Customization is our specialty, adding value to your corporate brand. Please email us at magspremiums@gmail.com.(mailto:magspremiums@gmail.com) (mailto:magspremiums@gmail.com)

Question 8

How does a client place an order?

Accepted Answer

You can place an order online directly from our website. For customisation, you can place your order with us via email or WhatsApp. Provide us with the estimated quantity for each item and the custom requirements. We will share an official quotation and invoice accordingly.

Question 9

How far in advance should a client place an order?

Accepted Answer

Typically, our standard production lead time is 7-10 working days (about 2 weeks), depending on quantity and stock availability. It's advisable to place an order at least 2 weeks in advance.

Question 10

Does MAGS PREMIUM GIFTS SINGAPORE deliver overseas?

Accepted Answer

Yes, MAGS PREMIUM GIFTS SINGAPORE provides delivery service overseas. Delivery rates will be quoted based on the delivery location and parcel weight.

Question 11

Does MAGS PREMIUM GIFTS SINGAPORE have minimum quantity requirements?

Accepted Answer

Yes, MAGS PREMIUM GIFTS SINGAPORE has a minimum order quantity for item production. Please contact our salesperson for more information.

Question 12

Can a client request product samples?

Accepted Answer

Yes, you can discuss your inquiries with our salesperson, and we will arrange a sample accordingly.

Question 13

In what format should the artwork design be emailed?

Accepted Answer

Artwork should be in AI format or editable PDF file for printing adjustments and final drafting before MAGS PREMIUM GIFTS SINGAPORE proceeds to mass production.