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  • Where is GiftHub located?
    We are located in Singapore.
  • Is GiftHub open during the weekends for goods or sample collections?
    We are closed during the weekends and public holidays.
  • Does GiftHub serve walk-in clients?
    At the moment, we are unable to serve any walk-in clients. Please WhatsApp your enquiry to +65 8925 1977, and we will respond promptly.
  • Is it doorstep delivery?
    Don't worry, you can rely on GiftHub to arrange for goods to be delivered right to your doorstep (subject to full payment).
  • What is your payment structure?
    Upon order confirmation, we require a 50% deposit. The balance payment is due after stock completion, before delivery.
  • What if I am not satisfied with the goods delivered to me?
    Any return policy? While GiftHub takes every precaution to ensure the quality of our goods matches the design submitted, slight variations during production may occur. We are open to hearing your concerns.
  • We have an idea for our own corporate branding exercise, but we can't find it on your website. Can you help?
    Yes, GiftHub can assist in executing your idea. Customization is our specialty, adding value to your corporate brand. Please email us at
  • How does a client place an order?
    You can place an order online directly from our website. For customisation, you can place your order with us via email or WhatsApp. Provide us with the estimated quantity for each item and the custom requirements. We will share an official quotation and invoice accordingly.
  • How far in advance should a client place an order?
    Typically, our standard production lead time is 7-10 working days (about 2 weeks), depending on quantity and stock availability. It's advisable to place an order at least 2 weeks in advance.
  • Does GiftHub deliver overseas?
    Yes, GiftHub provides delivery service overseas. Delivery rates will be quoted based on the delivery location and parcel weight.
  • Does GiftHub have minimum quantity requirements?
    Yes, GiftHub has a minimum order quantity for item production. Please contact our salesperson for more information.
  • Can a client request product samples?
    Yes, you can discuss your inquiries with our salesperson, and we will arrange a sample accordingly.
  • In what format should the artwork design be emailed?
    Artwork should be in AI format or editable PDF file for printing adjustments and final drafting before GiftHub proceeds to mass production.
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